These terms govern your use of TrakTrak at traktrak.com.ng. By creating an account you accept them.
We watch things that change and message you when one does. We do not sell tickets and we do not book anything. Each alert points you to the place where the booking or application actually happens, and you complete it there yourself. We are an information service, not a travel agent, and not an immigration or employment adviser.
Credits pay for watching and for the message. They do not buy a seat, a fare, an appointment or a job.
We do not sell tickets. Nothing is ever bought from TrakTrak except credits. Every alert tells you where to go — the railway's booking site, the airline, the government portal, the employer's advert — and you complete the booking or application there yourself, in your own name, with your own account and your own payment. We never transact on your behalf and we never hold your details for those sites.
If you were charged for an alert that was never sent, tell us and we will refund those credits. That is a mistake on our side and we will fix it.
Unused credits are not refundable to cash. If you close your account with a balance remaining, tell us and we will consider the circumstances.
We tell you what we saw, as quickly as we can, and we point you to where you can act on it. We cannot promise the seat, the fare, the appointment or the job will still be there, because we are not the one selling it.
Do not:
We may suspend an account that does any of these, and we will say why.
Alerts may point you to a site we do not run. We are not responsible for those sites, their content, their terms or their availability. Any booking, application or payment you make there is governed by their terms, not ours.
We provide the service with reasonable care, but we are a small alert service and our liability has to be proportionate to that.
We are not liable for indirect or consequential loss — a trip you did not take, a job you did not get, an appointment you missed, income you did not earn. Where we are liable, our total liability to you is limited to the credits you have purchased in the twelve months before the claim.
Nothing here limits liability that cannot lawfully be limited, including for fraud or for death or personal injury caused by negligence.
We may add, change or remove categories. If we remove one you are watching we will tell you, and we will not charge you for alerts we can no longer send.
You may close your account at any time. We may close an account that breaches these terms, or where we stop offering the service. If we close your account for anything other than a breach, we will refund unused credits.
If we change them we will update the date above. If a change materially affects your rights we will tell you by message before it takes effect. Continuing to use TrakTrak after that means you accept the change.
These terms are governed by the laws of the Federal Republic of Nigeria, and the Nigerian courts have jurisdiction over any dispute.
Write to hello@traktrak.com.ng. If something has gone wrong, tell us before you take it further — most things we can simply fix.